- Contact Us
IonKLIK Network holds the privacy and security of our site visitors in the highest regard. The following information explains what kind of information is gathered on our site and how that information is used.
We capture the email addresses of only those who have purchased products from us, and those who sign up for one or more of our website.
How is email information used?
Email addresses are used to send you information that you requested or to confirm orders and received update and newsletter from IonKLIK Network.
We NEVER sell, rent, or loan our email lists to outside firms. Period! How do I remove my name from mailing lists to which I previously subscribed? Simply reply the Email and request us to set your account inactive. Is supplied credit card information retained? We will not keep or store your credit card information. All credit card transaction is done or process from the payment gateway website.
What about phone and fax numbers?
We request a phone and/or fax number on order forms in case we need to contact you about your order. However, this information is entered into our personal customer database only. We NEVER sell, rent, or loan our list of customer fax or phone numbers. Nor any other information about customers.
All IonKLIK Network products and services provided are subject to this AUP (Acceptable usage policy). Use or purchase our products or services are constitutes acceptance and agreement to IonKLIK Network TOS (Terms Of Service) and AUP (Acceptable usage policy).
IonKLIK Network provides Web Services to many clients, and we have a responsibility to protect each client and to provide the best services available.
The following guidelines were designed to ensure these obligations are met. These AUP also apply to resellers and their customers. Report Violation of AUP Reporting Abuse Violations of these Acceptable Uses Policies and Terms of Service should be referred to support[at]clients.ionbytes.net.
All complaints will be investigated promptly. Serious violations of terms or conditions can be ground for immediate account deactivation or termination without refund. Violations of the AUP A 24 hours or less warning notification sent via email.
First Violation shall receive an e-mail, warning them of the violation. The service may be subject at IonKLIK Network discretion to a temporary suspension pending a client’s agreement in writing to refrain from any further violations.
Second Violation shall be subject to immediate suspension or termination of service without further notice. We reserve the right to drop the section of IP space involved in any SPAM or Denial-of-Service (Dos) complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer’s network, or if denial-of-service attacks are originating from your network. In certain rare cases, we may have to take this action prior to attempting to contact you.
Contact Information Customers are responsible for maintaining their contact information in the ticketing system and billing system such that the email address is always reachable even in the event of their IonKLIK Network hosting account being suspended.
Abuse Network or Server / Internet Etiquette IonKLIK Network accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of a customer account.
The customer is expected to be familiar with and to practice good Internet etiquette (Netiquette). The customer will comply with the rules appropriate to any network to which IonKLIK Network may provide access. The customer should not post, transmit, or permit Internet access to information the customer desires to keep confidential.
IonKLIK Network reserves the right to refuse or terminate service at any time for violation of this section. Any attempt to undermine or cause harm to a server, customer, reseller and network of IonKLIK Network is strictly prohibited. Offenders will be prosecuted to the fullest extent of the law. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”. Contents All services provided by IonKLIK Network may be used for lawful purposes only.
Transmission, storage or presentation of any information, data or material in violation of any International laws is prohibited. This includes, but is not limited to: copy righted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless IonKLIK Network from any claims resulting from the use of the service which damages the subscriber or any other party.
If you are unsure whether or not your site falls into this category feel free to contact us with a description before signing up for an account or publish material as an existing customer. Content Responsibility Subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy. Resellers are responsible for enforcing the AUP and TOS to all of their clients.
If their clients are found to be not following them, IonKLIK Network will suspend the offending site or even suspend the whole reseller account. Resellers are responsible for anything their clients do. Legal Adult Content Lawful adult contain are allowed with dedicated server.
Unacceptable contents Unacceptable contents or links includes but is not limited to advertising services or sites via IRC or USENET in clear violation of the policies of the IRC channel or USENET group. Pirated software, IRC or IRC Bot or IRC related or link to IRC site, Egg Drop, Child Pornography and Child sex-related merchandising, Violations of Copyrights, Hacker programs or archives, Warez sites, Hate propaganda, Fraud / Scam Website or Email, peer-to-peer or audio/video streaming applications, SPAM HYIP Site also strictly not permitted.
Illegal activities The IonKLIK Network’s services may not be used for illegal purposes or activities included but not limited to cracking, hacking and scanning, or in support of illegal activities. The IonKLIK Network reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing. Child Pornography Our policy on child pornography is zero tolerance. IonKLIK Network will cooperate fully with any criminal investigation into any customer’s violation of the Child Protection Act of 1984 concerning child pornography.
Customers, if they are resellers, are ultimately responsible for the actions of their clients over the IonKLIK Network network, and will be liable for illegal material posted by any of their clients. According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years. Spam Policy Spamming, or the sending of unsolicited email include and not limited to commercial, non commercial, charity, non-profits purpose opt-in Email, from a IonKLIK Network server or network or using an email address or domain that is maintained on a IonKLIK Network Service as reference is STRICTLY prohibited. We also do not allow you to advertise any web site hosted on our servers in an unsolicited email, regardless of the origin of that email (i.e. even if you do not send the spam through our servers, or using an email address from a domain name hosted by us if you advertise a web site hosted by us in a spam email, your account will be terminated.
As delegated by our backbone provider, any sites using spam or selling of spam related software or bulk email content will be terminated. Allowed Mailing Lists Specifically, you must maintain a true opt-in mailing list and maintain records of the opt-in confirmation email each intended recipient submitted when originally signing up for the mailing list.
The mailing list may not be purchased from an outside source; rather, the recipients must have signed up to this list directly. Mailing lists must be true opt-in mailing lists. Before sending any email to a listed user, a confirmation email, with a tracking number, must be sent to the new subscriber, to which they must respond with a confirmation that they wish to be added to the list. You must keep these confirmations on file, so that in the case that a spam complaint is made against you, you have proof that the user did indeed opt-in. In addition, you must provide at least one easy way to opt out. Opt-out requests must be honoured immediately.
IonKLIK Network reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. IonKLIK Network will notify law enforcement officials if the violation is believed to be a criminal offence. Harassment Use of IonKLIK Network service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Fraudulent activity Use of IonKLIK Network service to make fraudulent offers to sell or buy or update products, items, or services such as Fraud Paypal Website or Email and Fraud Ebay Website or Email, or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters.” Forgery or impersonation Adding, removing or modifying identifying network or Email header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous re-mailers or nicknames does not constitute impersonation. Unauthorized access Use IonKLIK Network Service attempt to unauthorized access to others account or information or collect other user information without their concern or run CGI’s in your account from another account, either on our server or not are subject to immediate termination.
Unauthorized access included but not limited to: Accessing data not intended for such user or logging into a server or account, which such user is not authorized to access. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization. Attempting to interfere with service to any user, host or network, including without limitation, via means of overloading, flooding, mail bombing or crashing.
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services which such user is not entitled. Copyright or Trademark Use of IonKLIK Network service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Distribution of Viruses Use of IonKLIK Network service intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offence will result in the immediate termination of the offending account.
Subject to Malaysia Law The information, construction and interpretation of this agreement shall be controlled by the laws of Malaysia only. Any dispute relating to this agreement shall be subject to the exclusive jurisdiction of the courts in Malaysia, and the parties agree to submit to the personal and exclusive jurisdiction and venue of these courts. Billing The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer’s server to the Internet.
Pursuant to IonKLIK Network’s Terms of Service, the customer may request that the customer’s server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation. Suspension IonKLIK Network reserves the right to suspend network access to any customer if, in the judgement of the IonKLIK Network network administrators, the customer’s server is the source or target of the violation of any of the other terms of the AUPs or for any other reason which IonKLIK Network reasonably chooses, including but not limited to non-payment.
If inappropriate activity is detected, all accounts of the customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer’s machines were suspended. The customer’s account with IonKLIK Network will, however, be credited on a prorated basis for the time the Customer’s machines were suspended, based on the monthly fees the Customer pays for the servers that are suspended. Cancellation IonKLIK Network reserves the right to cancel service at any time. If inappropriate activity is detected, all accounts of the customer in question will be deactivated until an investigation is complete.
Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. All fees paid in advance of cancellation are non-refundable if IonKLIK Network institutes its right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc). Non-Payment of Service It is up to you to keep your account up to date. If your payment is not received on the due date, your account may be suspended.
Suspended accounts typically remain suspended in 1 day, or until payment is made (when an account is suspended, your web site will not be visible, you will not be able to login, and any email addresses you created will cease to function. No information is deleted when an account is suspended). Once account suspended, will be charge a suspended charge. Please refer to our Website for suspend charges. If payment is not made within 1 day to maximum of 3 days, your account will be terminated, and all information in your account (files, emails, etc) will be lost. Bandwidth and Disk Usage Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the “Agreed Usage”). IonKLIK Network will monitor Customer’s bandwidth and disk usage. IonKLIK Network shall have the right to take corrective action if Customer’s bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in IonKLIK Network’s sole and absolute discretion.
If IonKLIK Network takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, IonKLIK Network may, at its sole discretion, collect a deposit, in an amount determined by IonKLIK Network, against customer’s credit card. Limitation of liability Your use of IonKLIK Network’s services are at your sole risk. All IonKLIK Network services are provided on an “as is ” basis without warranties of any kind, either expressed, implied, constructive, or statutory, including, without limitation any implied warranties of merchantability, not infringement or fitness for a particular purpose.
In no event will IonKLIK Network be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damage arising out of the use of or inability to use IonKLIK Network’s services or any content thereon. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion; defect; delay in operation or transmission; computer virus; file corruption; communication-line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of, or use of any record. Right to Change AUP IonKLIK Network reserves the right to change or amend these Acceptable Use Policy at any time without prior notice. By submitting your order to IonKLIK Network, you signify your agreement to these Acceptable Use Policy . If you do not agree to these Acceptable Use Policy, then please don’t submit an order! Please view and read our TOS (Terms Of Service) page before submit your order.
All IonKLIK Network products and services provided are subject to this TOS (Terms Of Service). Use or purchase our products or services are constitutes acceptance and agreement to IonKLIK Network TOS and AUP (Acceptable usage policy) where by TOS and AUP are subject to change at any time without prior notice. By clicking on the “I Accept” button, you acknowledge that you have read this agreement and the AUP, and agree to be bound by all terms and conditions of this agreements as well as all policies and guild line of the AUP.
Refund Policy All payment made to IonKLIK Network are not refundable. This included and not limited to Set-up Fee, Subscription fee, Domain registration fee and all other fees you have paid to IonKLIK Network. Cancellation of Service If you decide you no longer need or want your web hosting account, you may cancel at any time.
To cancel an account, simply submit your cancellation service support ticket to us, and include your name, address, account user-name, domain name of the hosting account, and reason for your cancellation before or at the same day you receive our invoice. Our invoice will send to you 14 days before expiry date. There will be no further charges to your credit card from the time that you cancel your account provided a 14 days prior notice required. Charges already made to your credit card however, cannot be refunded.
Failure to Pay The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not, in any way, relieve the Subscriber of responsibility for the payment of all data lost, accrued charges, plus reasonable interest and all collection fees, including legal expenses. Or your Credit cards that are declined for any reason or PayPal payments that are either rejected or not made when Services. Your whole account will be suspended once you fail to pay any outstanding bill for more than 14 days. If you desire to cancel the account, please submit a Service Cancellation ticket at https://clients.ionbytes.net